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Report a damage
You can use our online service to let us know if one of our products you've received has been damaged.
To report a damage email us at customersupportteam@kentfoods.co.uk
You will need to provide the following information:
Please note: Damages need to be reported within 24 hours of receipt of delivery as per our terms and conditions. Please do not dispose of any damaged items before a member of our team has contacted you as we may need to arrange collection.
To report a damage email us at customersupportteam@kentfoods.co.uk
You will need to provide the following information:
- Your order number
- A photo of the damaged item/s
- A photo of the product packaging
- A photo of the delivery packaging including the shipping label
Please see below for an example of the delivery packaging including the shipping label details.
Please note: Damages need to be reported within 24 hours of receipt of delivery as per our terms and conditions. Please do not dispose of any damaged items before a member of our team has contacted you as we may need to arrange collection.