Terms & Conditions

Payment

We accept most major credit cards. Please give card number, security code, expiry date, issue number (Switch only) and the name and address of the cardholder.

VAT

All prices on this website are correct at time of press but may change without notice. All prices are excluding V.A.T. at the rate on day of invoice.

Delivery Terms

We aim to ship all orders within 48hrs unless otherwise stated. Overnight Orders must be placed before 10.30am to be received the next working day. Orders taken after 1pm (GMT) on Friday will not be processed until Monday.

Special Instructions to leave goods in a safe place should customer not be available are down to the discretion of the courier drive.

Carriage Rates

Standard Free Delivery applies to UK Mainland only. Next day delivery is available on most products at an extra charge, please contact us for more information. For Scottish Highlands, Channel islands and Overseas, please e-mail our sales team. (Post codes that require additional shipping costs include IV, BT, KW, PA, PH, PO, GY, JE, HS, KA, ZE, TR, IM, HR, LD, NP, SA, SY, LL)

Returns

We are unable to expect returns of food products unless faulty for quality control reasons. If a product is faulty it must be returned within 48hrs for a technical investigation. Refunds will only be processed pending the outcome of the technical investigation.

Items Out Of Stock 

If for any reason, a product is out of stock our customer service team will contact you to inform you of the new delivery date and/or offer a suitable replacement.

Damages/Shortages

The company must be notified within 24 hours of receipt, otherwise no claim can be accepted. Goods should be examined on arrival, if boxes are damaged then the delivery note should be signed as such. Un-examined goods should be signed as un-examined on the delivery note. Damaged goods cannot be credited or replaced if they have been used.

Special Offers

Kent Foods Limited may run special offers from time to time. Offers will be limited to 1 per customer unless stated otherwise. Multiple special offers cannot be used in conjunction with any other promos or special offers unless stated otherwise. Money off vouchers will apply to the goods value only and cannot be used towards shipping. Free shipping offers are for standard UK mainland delivery only. Kent Foods Limited reserves the right to cancel, refuse or withdraw any special offer without notice. Full terms & conditions of specific offers are available at request in writing.